Privacy Policy

1. Introduction

Lingua AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website getlingua.com and use our AI training platform services.

This policy applies to all users of our platform, including visitors to our website, registered users, and enterprise clients. We are committed to transparency and compliance with applicable data protection laws, including GDPR (General Data Protection Regulation) and other relevant privacy regulations.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address, company name, job title)
• Subscribe to our newsletter (email address, communication preferences)
• Fill out contact forms (name, email, phone number, message content)
• Request a demo or consultation (business information, specific needs)
• Use our AI training platform (usage data, training progress, performance metrics)
• Participate in surveys or promotional activities (feedback, preferences)
• Make payments (billing information, processed securely through third-party payment providers)

Information Collected Automatically

When you access our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address and geographic location (country/city level)
• Pages visited and time spent on each page
• Referring website addresses and search terms
• Device identifiers and type (desktop, mobile, tablet)
• Cookies and similar tracking technologies (see our Cookie Policy)
• Screen resolution and browser settings

AI Training Data

When you use our AI training platform, we may collect:

• Training session data and completion rates
• AI prompts you create and test (anonymized and aggregated for improvement purposes)
• Performance metrics and assessment results
• Learning preferences and customization settings
• Feedback and ratings on training content

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Improve, personalize, and expand our services
• Understand and analyze how you use our services
• Develop new products, services, features, and functionality
• Communicate with you for customer service, updates, and marketing
• Send you emails and newsletters (with your consent)
• Process your transactions and manage your orders
• Find and prevent fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or destroy it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to our processing of your personal information
• Withdrawal of Consent: Withdraw your consent at any time

To exercise any of these rights, please contact us at privacy@getlingua.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to these locations.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

14. GDPR Compliance

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we comply with GDPR requirements:

• Legal Basis for Processing: We process your data based on consent, contractual necessity, legal obligations, or legitimate interests
• Data Minimization: We only collect data necessary for the specified purposes
• Right to be Forgotten: You can request complete deletion of your data at any time
• Data Portability: You can request your data in a machine-readable format
• Automated Decision-Making: We do not use automated decision-making that significantly affects you without human oversight
• Cross-Border Transfers: When transferring data outside the EEA, we use Standard Contractual Clauses or other approved mechanisms

15. California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information collected, used, and shared
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at privacy@getlingua.com or call our toll-free number (if applicable).